Let's talk about Zo

What is Zo?

Zo was a product created by Microsoft, designed to connect and communicate using conversational AI that leverages socio-cultural understanding via text, image and voice. From late fall 2016 to summer 2019, Zo chatted one-on-one and in groups on Kik, Skype, GroupMe, Twitter DM, Facebook Messenger, and Samsung on AT&T phones, with social profiles on Instagram, Facebook, and Twitter.

Microsoft launched Zo in late 2016 with the goal to advance our conversational capabilities within our AI platform. Since the launch, millions of users have helped us improve our conversational technologies which we are applying to the ongoing research and development of conversational AI products and services. We are very grateful to those who have chatted and interacted with Zo through the years and are excited to provide new and richer conversational AI experiences in the future.

By chatting with Zo, users agree to the Microsoft Services Agreement and Privacy Statement.

You can access or browse your personal chat log with Zo (which includes images and voice files) in your instant messaging application by scrolling up. To delete your conversations with Zo, send a request via the contact form below.

Zo was designed to respond to users conversationally like a human. When you sent Zo an image or voice file, Zo processed the image or voice file and generated a conversational response back to you. Zo's response was in the form of text, image, or voice to make Zo feel more like a human.

You can browse your personal chat log with Zo (which includes images and voice files) in your instant messaging application by scrolling up.

Yes, Xiaoice in China and Rinna in Japan will still be available in their respective markets.

Our work with Zo was pivotal to Microsoft's continued advancement in conversational AI, and Zo served as an AI friend to many users. Although Zo will no longer be able to interact with users in the same way, Zo's social platforms remain public to showcase our advancement in conversational AI.

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