Let's talk about Zo

What was Zo?

Zo was a product created by Microsoft, designed to connect and communicate using conversational AI that leverages socio-cultural understanding via text, image and voice. From late fall 2016 to summer 2019, Zo chatted one-on-one and in groups on Kik, Skype, GroupMe, Twitter DM, Facebook Messenger, and Samsung on AT&T phones, with social profiles on Instagram, Facebook, and Twitter.

Microsoft launched Zo with the goal to advance our conversational capabilities within our AI platform. Since the launch, millions of users have helped us improve our conversational technologies which we are applying to the ongoing research and development of conversational AI products and services.

We are very grateful to those who have chatted and interacted with Zo through the years and are excited to provide new and richer conversational AI experiences in the future.

You can still access or browse your personal chat log with Zo (which includes images and voice files) in your instant messaging application by scrolling up. If you have questions about the data handling practices of your instant messaging application, please contact that service directly.

Microsoft has removed any user-identifying information from the data it has retained for use in improving our conversational technologies. How Microsoft uses data, including how to contact Microsoft with questions about data use, is explained in the Microsoft Privacy Statement.

Yes, Xiaoice in China and Rinna in Japan are available in their respective markets.

Our work with Zo was pivotal to Microsoft's continued advancement in conversational AI, and Zo served as an AI friend to many users. Although Zo will no longer be able to interact with users in the same way, Zo's social platforms remain public to showcase our advancement in conversational AI.